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Return to Base
Return to Base offers you remote product support by both telephone and Internet, as well as a dependable return process in case of product defect. In the event of the need of a repair action, the helpdesk will instruct you to return the defective product at a Lexmark-designated location in your area. You will receive it back usually within seven business days in serviced areas. This service covers offsite repair or equipment replacement, all parts and labour, and the return shipment straight to your door.
Response Time 5 to 7 Business Days*
Exchange
A valuably priced offering, Exchange ensures you a fast and effective door-to-door repair process. The way it works is simple: we pick up your defective hardware unit (after you remove the cartridge and any options), and bring you an operational unit to you simultaneously. All parts and labour are included. You also benefit from remote support by both telephone and Internet.
Response Time Next Business Day*
On Site Exchange
On Site Exchange is a convenient and comprehensive exchange service that makes your life easier. While you focus on your business, Lexmark takes care of everything, including pickup of the defective product (after having removed the cartridge and any options), and complete reinstallation of the replacement printer. You also benefit from telephone and Web-based support. Response time is usually next business day in serviced areas, it can be adapted to your specific requests and may vary depending on the type of product.
Response Time Next Business Day*
On Site Repair
With On Site Repair, a Lexmark-authorised specialist comes to your home or office to analyse and repair your defective device directly onsite. The specialist will also make sure your product meets Lexmark’s most stringent standards for quality and performance. This offering includes telephone and Web-based support, all parts and labour, complete onsite repair and testing. Response time is usually next business day in serviced areas, it can be adapted to your specific requests and may vary depending on the type of product.
Response Time Next Business Day*
Replacement
Replacement ensures you a fast and effective door-to-door exchange process. The way it works is simple: We bring you an equivalent to new product without any cartridge or any options, and will come back later to collect your defective product. Response time is usually within one to five business days in serviced areas. You also benefit from remote support by both telephone and Internet.
Response Time 1 to 5 Business Days*
*The Response Time can depend on the area, type of product or service offer.
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